Refund policy

Return & Refund Policy

Last updated: January 18, 2026

All One Off Society products are part of limited-edition drops and are produced in restricted quantities. Due to the exclusive and non-restockable nature of our collections, we follow a strict quality-first policy.

When Exchanges Are Accepted

We only accept exchanges or replacements if:

• You receive a damaged, defective, or incorrect product, and

• You notify us within 48 hours of delivery with clear unboxing photos or videos.

If your request is approved:

• We will replace the product (subject to availability), or

• If the item is sold out, we will issue a store credit of equal value.

What We Do Not Accept

We do not offer returns or refunds for:

• Change of mind

• Size or fit issues

• Style or color preference

All items must be unused, unworn, and in original condition with tags and packaging intact to qualify for any exchange.

Cancellations

• Orders can be cancelled only before dispatch.

• Once shipped, cancellations are not possible due to the limited nature of each drop.

• Approved cancellations are refunded within 5–7 business days.

This policy is issued by Poyze Couture Private Limited, owner and operator of the brand One Off Society.

For support, contact support@oneoffsociety.com.